
On Wednesday, I attended a "New Concept Launch" event at Space club KL. I haven't been there for sometime now, so I thought I would check it out. When I got there, the queue outside was so long. It was a "free flow" event, so apparently you only get to go in if you have guest list, some Datuk's people, or you know someone working there as the usual case.
They design the entrance in a way that they splitted it into 2 lanes (I think). The left lane was blocked off.. I guess it was for the VIPs. They only allowed entry on the right. Now, there is only one entry, so there should only be one line to queue. There was a line backing up until the mamak shop next door, a line backing up to The Loft, and a bunch of idiots smacked right in the middle pushing their way in. This is very bad and not properly organised for an event I must say. Next, when you get passed the entry, you have to sign in your particulars, very normal for clubs these days. This part was not an issue. Now the main reason for the stupid long queue, the H1N1 check. Yes it is a must these days to check if there is any irresponsible donkey's out there who want to infect others, but if you're going to expect that much crowd and have them all checked, DON'T GET ONLY ONE MISERABLE DEVICE TO CHECK EVERYONE UP! Oh yea, and if you have H1N1 and you want to get it, try to get in from the exit lane, because the stupid bouncer there let's you in. He will tell you to go get checked and get a sticker to certify you're healthy, but just ignore him and walk right pass him. He won't stop you. *wink*
Next, free flow. The usual case of cheap ass pariah Malaysian who never in their life drank liqour before, well at least they seemed like that. Please be considerate to the other people. Yes it's free, everyone wants it, or at least needs a drink when they get in. Don't hog the fucking bar for goodness sake. These idiots stand at the bar, take a free drink, drink it bottoms up and wait for the next. There are people waiting behind you for their turn you dumb idiots. What if you were behind? I must say that I have club so many years and I know who these idiots are and which zoo they come from. Secondly, the bar tenders should also be blamed. You know it is a big important event, get everything sorted out. The service is so slow. How long does it take to line a few glasses together, put some ice in it, pour the liqour and then the mixer in? If you know it's going to take a while and you're going to do it non stop the whole night, then you either need more help or should have started earlier. This is F&B man.
Next, clubs are usually sponsored with drinking glasses, from shooter glasses to what ever u can think off. You know the space are of your club and you already know how many guest to expect that night, how in the world can you run out of glasses to serve your guest? Maybe there was somebody eating glasses that night? Or maybe someone is smashing all the glasses that no one can hear? First solution, BE PREPARED! Second solutions, if you got no choice, then prepared some plastic cups, people won't mind. Yes, I must say I saw some plastic cups but you ran out of it as well. What's next? Paper cups? .................
ICE! The basic need for drinks in the club. It makes you drink cold when you put it directly into your glass. If you drink is in a bottle, like beer, then common sense will tell you that it will need some time to get cold. How can you serve warm beer? Did you put the beer into and ice box filled with cold water or only one bag of ice? Or maybe you started filling in the beer into the ice box when people started coming in?
Basically that is all the dissatisfaction I experienced that night at Space Club KL. The music and lighting was good. The bar tender was kind to serve Adeline and I with just Pepsi because there was no more liqour and we didn't want the warm beer. Cheers to you man! The cute waitresses with massive hair extensions, that was whacked! I love the huge disco ball.
All in all, if you're going to do an event like this to pull your crowd back which you lost, then you should do way better than this. Planning is always important, it is not and overnight job. Pariah's wont put you back in business and only suck you dry, nice people will. So study your customers. Service is top in F&B, so serve at your very best! Follow up with your customers, practise good PR.
If you're back in business, I must say that you're lucky. If not, you have to try again real hard to compete with the best. Cheers!









